Common Issues & Solutions
Login Problems
Issue: "Please verify your email before logging in" message keeps appearing
Solutions:
- Check your email inbox and spam folder for the verification email
- Try clicking the resend verification link on the login page
- If persistent, contact support with your email address
Issue: "The OAuth client was not found" error (Error 401: invalid_client)
Solution:
- This is typically a temporary authentication issue
- Clear your browser cookies and cache
- Try logging in again after a few minutes
- If the issue persists, contact support
Website Generation Issues
Issue: Website generation stuck at 0%
Solutions:
- This typically occurs during high traffic periods or when the underlying AI models experience downtime
- Wait a few minutes and refresh the page
- If the issue persists for more than 30 minutes, try starting a new project
- Contact support if problems continue
Issue: Pages not loading or "This deployment is temporarily paused" message
Solutions:
- This is typically a temporary server issue
- Wait a few minutes and try again
- If persistent, check that your domain DNS settings are correctly configured
- Contact support if the issue continues
Editing Problems
Issue: Unable to edit certain sections or elements
Solutions:
- Try selecting a parent container first, then the specific element
- Use the "Undo" button to revert to a previous state
- Try using AI Edit with a specific instruction about the element
- In some cases, refreshing the page may help
- For persistent issues, try recreating the problematic section
Issue: Element disappears after editing
Solutions:
- Use the "Undo" function to restore the element
- Check if the element was inadvertently hidden or moved
- Try adding a new element to replace the missing one
- Use the AI Edit feature to recreate the section
Issue: Mobile menu not displaying correctly
Solutions:
- Check the mobile menu settings in your project settings
- Use AI Edit to explicitly ask for mobile menu fixes
- Review the site in different mobile screen sizes in the preview mode
Export & Code Issues
Issue: Security software blocking download of exported code
Solutions:
- This happens due to false positives from inline scripts in the HTML
- You can verify the file's safety using antivirus scanning tools
- Add an exception in your security software for the download
- Temporarily adjust your security settings to complete the download
Issue: Downloaded code has template variables instead of actual content
Solutions:
- This is a template variable that wasn't properly rendered
- Check for an updated version of the export feature
- Contact support to report the issue
- As a workaround, manually replace the variables in the exported HTML
Issue: Forms in exported code don't function
Solutions:
- Exported static HTML requires backend processing for forms to work
- Add form handling code or integrate with a third-party form service
- Use services like Formspree or Netlify Forms if hosting on those platforms
Security & Privacy
Issue: GDPR compliance concerns
Status:
- Rollout is actively working toward GDPR compliance
- Current data measures include secure data processing and limited data collection
- For sites targeting EU users, consider adding your own privacy policy
DNS & Domain Issues
Issue: Custom domain not connecting
Solutions:
- Verify you've added the correct A record to your domain DNS settings
- DNS changes can take up to 48 hours to fully propagate
- Check that your domain registrar has saved your DNS changes
- Ensure your domain isn't managed by a website builder that restricts DNS changes
Issue: SSL certificate not working
Solutions:
- Allow up to 24 hours for SSL certificate provisioning
- Verify your DNS records are correctly configured
- Ensure there are no conflicting SSL certificates from other services
- Contact support if issues persist after 24 hours
Browser & Compatibility
Issue: Site looks different in different browsers
Solutions:
- Use the preview mode to check your site in different device sizes
- Add browser-specific CSS if needed via the Code Editor
- Simplify complex layouts that might render differently across browsers
- Test in major browsers (Chrome, Firefox, Safari, Edge) before publishing
Issue: Site loading slowly
Solutions:
- Optimize images by using appropriate file sizes and formats
- Reduce the number of embedded scripts and third-party widgets
- Use the AI Edit feature to request performance improvements
- Check your site's performance using tools like Google PageSpeed Insights
Getting Help
If you encounter issues not covered in this FAQ:
- Contact Support: Email support with details about your issue
- Check for Updates: Visit the Rollout blog or changelog for information about known issues
- Provide Details: When reporting issues, include:
- Your account email
- Project name
- Steps to reproduce the issue
- Screenshots if applicable
- Browser and device information
- Any error messages you received