Common Issues & Solutions

Login Problems

Issue: "Please verify your email before logging in" message keeps appearing

Solutions:

1. Check your email inbox and spam folder for the verification email
2. Try clicking the resend verification link on the login page
3. If persistent, contact support with your email address

Issue: "The OAuth client was not found" error (Error 401: invalid_client)

Solution:

• This is typically a temporary authentication issue
• Clear your browser cookies and cache
• Try logging in again after a few minutes
• If the issue persists, contact support

Website Generation Issues

Issue: Website generation stuck at 0%

Solutions:

1. This typically occurs during high traffic periods or when the underlying AI models experience downtime
2. Wait a few minutes and refresh the page
3. If the issue persists for more than 30 minutes, try starting a new project
4. Contact support if problems continue

Issue: Pages not loading or "This deployment is temporarily paused" message

Solutions:

1. This is typically a temporary server issue
2. Wait a few minutes and try again
3. If persistent, check that your domain DNS settings are correctly configured
4. Contact support if the issue continues

Editing Problems

Issue: Unable to edit certain sections or elements

Solutions:

1. Try selecting a parent container first, then the specific element
2. Use the "Undo" button to revert to a previous state
3. Try using AI Edit with a specific instruction about the element
4. In some cases, refreshing the page may help
5. For persistent issues, try recreating the problematic section

Issue: Element disappears after editing

Solutions:

1. Use the "Undo" function to restore the element
2. Check if the element was inadvertently hidden or moved
3. Try adding a new element to replace the missing one
4. Use the AI Edit feature to recreate the section

Issue: Mobile menu not displaying correctly

Solutions:

1. Check the mobile menu settings in your project settings
2. Use AI Edit to explicitly ask for mobile menu fixes
3. Review the site in different mobile screen sizes in the preview mode

Export & Code Issues

Issue: Security software blocking download of exported code

Solutions:

1. This happens due to false positives from inline scripts in the HTML
2. You can verify the file's safety using antivirus scanning tools
3. Add an exception in your security software for the download
4. Temporarily adjust your security settings to complete the download

Issue: Downloaded code has template variables instead of actual content

Solutions:

1. This is a template variable that wasn't properly rendered
2. Check for an updated version of the export feature
3. Contact support to report the issue
4. As a workaround, manually replace the variables in the exported HTML

Issue: Forms in exported code don't function

Solutions:

1. Exported static HTML requires backend processing for forms to work
2. Add form handling code or integrate with a third-party form service
3. Use services like Formspree or Netlify Forms if hosting on those platforms

Security & Privacy

Issue: GDPR compliance concerns

Status:

• Rollout is actively working toward GDPR compliance
• Current data measures include secure data processing and limited data collection
• For sites targeting EU users, consider adding your own privacy policy

DNS & Domain Issues

Issue: Custom domain not connecting

Solutions:

1. Verify you've added the correct A record to your domain DNS settings
2. DNS changes can take up to 48 hours to fully propagate
3. Check that your domain registrar has saved your DNS changes
4. Ensure your domain isn't managed by a website builder that restricts DNS changes

Issue: SSL certificate not working

Solutions:

1. Allow up to 24 hours for SSL certificate provisioning
2. Verify your DNS records are correctly configured
3. Ensure there are no conflicting SSL certificates from other services
4. Contact support if issues persist after 24 hours

Browser & Compatibility

Issue: Site looks different in different browsers

Solutions:

1. Use the preview mode to check your site in different device sizes
2. Add browser-specific CSS if needed via the Code Editor
3. Simplify complex layouts that might render differently across browsers
4. Test in major browsers (Chrome, Firefox, Safari, Edge) before publishing

Issue: Site loading slowly

Solutions:

1. Optimize images by using appropriate file sizes and formats
2. Reduce the number of embedded scripts and third-party widgets
3. Use the AI Edit feature to request performance improvements
4. Check your site's performance using tools like Google PageSpeed Insights

Getting Help

If you encounter issues not covered in this FAQ:

1. Contact Support: Email support with details about your issue
2. Check for Updates: Visit the Rollout blog or changelog for information about known issues
3. Provide Details: When reporting issues, include:
   • Your account email
   • Project name
   • Steps to reproduce the issue
   • Screenshots if applicable
   • Browser and device information
   • Any error messages you received